Overview

 

Return Policy for ArtisticStatuary.com

ATTENTION: BUYER! OPEN SHIPMENT IMMEDIATELY IN FRONT OF DRIVER:

All items must be inspected by the customer immediately upon delivery. If damage is noticed, please contact ArtisticStatuary.com within 48 hours. ArtisticStatuary.com will not be responsible for damaged items if we are not notified within 48 hours of delivery. All items are insured during transit for the full retail price, and a shipping claim will be filed. Please take pictures of the damaged item and crating and forward images to ArtisticStatuary.com at info@artisticstatuary.com. The customer will need to file with the carrier if damage is reported after 48 hours. Every one of our metal fountains is made to order by our team and is a unique piece that cannot be refunded or resold by us. We do not allow for Returns or Refunds, but damaged or incorrect items will be repaired or replaced if reported within the 48-hour window.

If your order arrives with visible damage, be sure to:

  • NOTATE damage on Delivery Receipt with Driver stating “Damaged upon delivery.”
  • If you are unable to inspect the shipment before the driver leaves, please write “Possible Concealed Damage” on the delivery ticket.
  • If the driver has departed, you MUST report damage to ArtisticStatuary.com within 48 hours.
  • After 48 hours, the customer will be responsible for filing a shipping claim with the freight carrier.
  • Take pictures of the damaged item and packaging and forward them to info@artisticstatuary.com within 48 hours.
  • We do not allow for Returns or Refunds. Damaged items will be repaired or replaced if they arrive damaged.

Shipping: Please allow generally 4-16 weeks for delivery of your water feature. This is not a guaranteed shipping timeframe but an estimate. Timeframes can vary based upon project scope, supply chain constraints, third-party shipping companies, and third-party powder coating facility timeline constraints. We do our best to meet these shipping estimates, but they can expand significantly based upon these factors.

Shipping with or without a lift-gate is to curbside only. You must arrange to have the feature placed where you need it.

Free shipping only applies to some of our products but not all. We always charge shipping for custom-built fountains such as listed on this page: Ferry fees and others to locations offshore will be paid by the client.

Artistic Fountains: Each artistic Fountain is created one at a time by the artist. They may not match 100% to the images seen online. Buyer’s remorse as to the exact artistic creation will not be covered as part of the warranty.

Delivery Fee: If you are not able to receive your fountain upon the scheduled delivery date, you will be charged a re-delivery fee. This fee can vary depending on your location and the freight company.

Manufacturer’s Warranty: “All fountains include a 1-year Manufacturer’s Warranty against defects. Damage due to weather, acts of nature, mishandling, or improper storage are not covered. Customer is responsible for contacting the pump manufacturer to claim warranty if the pump fails. Save all info that comes with the pump and proof of purchase. We will work closely with you if any issues arise. You will be required to follow steps instructed. It is rare we have any issues, but they do occur on occasion. When they do arise, we will need your cooperation to help resolve the issue.”

We do not allow returns or refunds on products (but damaged items can be repaired or replaced if you properly follow the procedures outlined above).

Client will pay shipping costs on any parts that are replaced under warranty.

 

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